Fix Coffee Warranty Information

Standard coverage: 12 months from date of purchase (unless a longer period is stated on the product page)

Territory: India only

Who’s covered: Original purchaser with proof of purchase

1. What the Warranty Covers

Manufacturing defects in materials or workmanship that appear during normal, domestic use within the warranty period.

2. What the Warranty Does Not Cover

Category Examples (not exhaustive)
Consumables Coffee beans, paper/metal filters, descaling powder, cleaning tablets, gaskets, O-rings, water-filter cartridges
Wear-and-tear or user-adjustable parts Burr wear, burr alignment/calibration drifts, group-head seals, grinder hoppers, portafilter baskets
Performance variables tied to technique Espresso shot time/speed, milk not frothing to taste, grind setting preferences
Damage or faults caused by Accidents, misuse, improper voltage, commercial use, failure to follow cleaning or maintenance instructions, unauthorised repairs or modifications
Products used or purchased outside India International sales or relocated equipment

Note: Taste, texture, or appearance of the coffee is considered a matter of user technique and is not a manufacturing defect.

3. Claim Procedure

  1. Contact us first – email admin@fixcoffeeindia.com or use the website chat.
  2. Provide your order number, serial number (if any), clear photos/video of the fault, and a brief description.
  3. We’ll guide you through troubleshooting. If a defect is confirmed, we’ll arrange repair, replacement, or refund at our discretion.

4. Warranty Period by Product Type

Product Type Standard Warranty
Electric equipment (espresso machines, grinders, electric kettles, etc.) 12 months†
Non-electric accessories (tamper, milk pitcher, mugs, etc.) 12 months
Consumables (see list above) Not covered

† Some electric models include an extended manufacturer warranty (up to 2 years). If so, the longer period shown on the product page applies.

5. Your Responsibilities

  • Use the product only for its intended purpose and follow the user manual.
  • Perform routine cleaning and maintenance (descaling, backflushing, burr cleaning, etc.).
  • Retain your original receipt; it’s required for all claims.

6. Limitation of Liability

Our liability is limited to repair, replacement, or refund of the defective item. We are not liable for indirect or consequential losses (e.g., lost coffee beans, downtime, or business interruption).

7. Statutory Rights

This warranty gives you specific legal rights. You may have additional rights under the Consumer Protection Act 2019 and other applicable Indian laws, which remain unaffected.

Need help? Reach out at admin@fixcoffeeindia.com or via live chat—our team is happy to assist.